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Cancellation and Refund

Last updated on Mar 12 2025

At Xurge, we are committed to ensuring your complete satisfaction with every purchase. Please review our Return and Cancellation Policy below to understand your options in case you need to return or cancel an order.

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Returns Policy

  1. Eligibility for Returns:

    • Products must be returned within 7 days of receipt.

    • Items must be unused, unwashed, and in their original condition with all tags, labels, and packaging intact.

    • Proof of purchase (invoice) is required for all returns.

  2. Non-Returnable Items:

    • Products that are damaged due to misuse, incorrect use, or tampering.

    • Items with missing serial numbers, tags, or original packaging.

    • Consumable products (e.g., nutrition items) that have been opened or used.

    • Products purchased during promotional offers, unless specified otherwise.

  3. Damaged, Defective, or Incorrect Items:

    • If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery.

    • Provide clear images of the product and packaging to our customer care team at info@x-urge.com.

    • We will arrange a reverse pickup and offer a replacement or store credit, subject to product availability.

  4. Size Exchange Policy:

    • You may exchange an item for a different size within 5 days of delivery.

    • The item must be unworn, unwashed, and in its original packaging with all tags attached.

    • Exchanges are subject to availability. If the desired size is unavailable, we will issue store credit.

  5. Return Process:

    • Contact our customer care team at info@x-urge.com to initiate a return or exchange.

    • We will provide a prepaid return label for eligible returns.

    • Once the returned item is received and inspected, we will process your refund or exchange.

Cancellation Policy

  1. Order Cancellation:

    • You may cancel your order before it has been shipped.

    • If the order has already been shipped, you may return it as per our Returns Policy.

  2. Refund Mode:

    • Refunds will be issued in the form of Xurge Store Credits, valid for 365 days from the date of issue.

    • No monetary refunds will be provided.

Category-Specific Policies

  1. Apparel:

    • Size exchanges are allowed within 5 days of delivery.

    • Items must be in their original condition with tags attached.

  2. Fitness Equipment/Accessories:

    • Eligible for replacement within 7 days in case of manufacturing defects or incorrect items.

    • Damages due to misuse or improper handling are not covered.

  3. Nutrition Products:

    • Returns are only accepted if the product is unopened and in its original packaging.

    • Issues related to taste, allergies, or personal preferences are not eligible for returns.

Return/Exchange Fees

  • Return for Store Credit: A flat fee of INR 100 will be deducted.

  • Exchange Fees:

    • Products priced above INR 599: INR 200.

    • Products priced between INR 399-599: INR 150.

Dispute Resolution

  • In case of any disputes regarding returns or exchanges, please contact us at info@x-urge.com.

  • We will work with you to resolve the issue amicably within 30 days.

Contact Us

For any queries or assistance, reach out to our customer care team:

Note: This policy is subject to change at the discretion of Xurge , A brand of Ragemonk Athletica Pvt Ltd. Please refer to our website or contact customer care for the latest updates.

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