Shipping Policy

At Xurge, we strive to deliver your orders promptly and efficiently. Below is our Shipping Policy, including details on shipping charges, delivery timelines, and other important information.

Shipping Charges

Free Shipping: We offer FREE SHIPPING on all orders above INR 1999.
Flat Shipping Fee: A flat shipping fee of INR 99 applies to orders below INR 1999.

Delivery Timelines

Order Processing:
- Orders are processed and shipped within 24 hours of payment confirmation.
- During sale periods or promotional events, processing may take slightly longer.
Delivery Time:
- Standard delivery takes 5-7 business days after dispatch.
- Delivery times may vary depending on your location and courier service availability.
Delays in Delivery:
- If your order is delayed beyond the estimated delivery time, please contact us at info@x-urge.com.
- Delays may occur due to logistical challenges, unforeseen circumstances, or restrictions in certain areas.

Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number.
You can track your order using the provided link or by visiting the courier partner’s website.

Order Cancellation

You can cancel your order before it is shipped. For more details, please refer to our Return and Cancellation Policy.

Shipping During COVID-19

We are accepting and processing orders during the COVID-19 pandemic.
However, delivery timelines may be affected due to government restrictions or logistical challenges in certain areas.
If your order cannot be fulfilled due to restrictions, we will notify you and issue a refund in Xurge Store Credits.

Unhappy with the Shipping Process?

If you face any issues or are dissatisfied with the shipping process, please contact us at info@x-urge.com.
We will work with you to resolve the issue promptly and ensure a satisfactory experience.

For any shipping-related queries or assistance, please reach out to our customer care team:

Email: info@x-urge.com
Phone: +91-9008313100

Note: This policy is subject to change at the discretion of Xurge, A brand of Ragemonk Athletica Pvt Ltd. Please refer to our website or contact customer care for the latest updates.